GRAMMAR REVIEW
Nama : Amal kurniawan
kelas : 3eb02
Npm : 20207091
Exercise 1, Subject, Verb, Complement , and Modifier
1. Goerge is cooking dinner tonight
Subject / verb / c / modifier time
2. Henry and Marcia have visited the president
Subject / verb / complement
3. We can eat lunch in this restaurant today.
S / v / c / m place & time
4. Pat should have bought gasoline yesterday
S / v / c / m
5. Trees grow
S / v
6. It was raining at seven o’clock this morning
s / v / m
7. She opened a checking account at the bank last week
S / v / c / m.place & time
8. Harry is washing dishes right now.
S / v / c / m
9. She opened her book
S / v / c
10. Paul, William, and Marry were watching television a few minutes ago
S / v / c / m
Exercise 2, Count and Non-Count Nouns
Television C Atmosphere U
Car C Person C
News U Water U
Geography U Pencil C
Food U Cup C
Tooth C Money C
Soap U Hydrogen U
Soup U Minute C
Exercise 6, Simple Present and Present Progressive
1. Something smell very good.
2. We are eat dinner at seven o’clock tonight.
3. He practices the piano everyday.
4. They are driving to school tomorrow.
5. I believe you
6. Maria have a cold.
7. Jorge is swimming right now.
8. John hate smoke.
9. Jill always gets up at 6.00 A.M.
10. Jerry mow the lawn now.
Exercise 7, Simple Past Tense and Past Progressive
1. Gene was eating dinner when his friend called.
2. While Maria was cleaning the apartment, her husband slept.
3. At three o’clock this morning, Elean was studying.
4. When Mark arrived, the Johnsons have dinner, but they stopped in order to talk him.
5. John went to France last year.
6. When the teacher was enter the room, the students were talking.
7. While Joan was writing the report, Henry was looking for more information.
8. We saw this movie last night.
9. At one time, Mr.Roberts owned this building.
10. Jose wrote a letter to his family when his pencil broke.
Exercise 8, Present Perfect and Simple Past
1. John wrote his report last night.
2. Bob has seen this movie before.
3 Jorge has read the newspaper already.
4. Mr.Johnson has worked in the same place for thirty-five years.
5. We haven’t begun to study for the test yet.
6. Goerge went to the store at ten o ‘clock this morning.
7. Joan has travelled around the world.
8. Betty wrote a letter last night.
9. Guillermo called his employer yesterday.
10. We haven’t seen this movie yet.
Exercise 9, Past Perfect and Simple Past
1. The policeman read the suspect his rights after he had arrested him.
2. After John had washed his clothes, he began to study.
3. Goerge had waited for one hour before the bus came.
4. Maria had entered the university after she had graduated from the community college.
5. Jeanette had washed the pippetes after she had completed the experiment.
6. Jane sent a letter to her university after she had received her scholarship check.
7. After the stewardesses had served lunch to the passengers they had sat down.
8. The car had flipped ten times before it landed on its roof.
9. We corrected our papers after we had taken the quiz.
10. John had lived in Miami for one year when his parents came to visit.
Exercise 10, Subject-Verb Agreement
1. John, along with twenty friends are planning a party.
2. The picture of the soldiers brings back any memories
3. The quality of these recordings is not very good.
4. If the duties of these officers aren’t reduced, there will not be enough time to finish the project.
5. The effects of cigarette smoking have been proven to be exteremely harmful.
6. The use of credit cards in place of cash have increased rapidly in recent years.
7. Advertisements on television are becoming more competitive than ever before.
8. Ling expenses in this country, as well as in many others is all-time high.
9. Mr.Jones, accompanied by several members of the committee have proposed some changes of the rules.
10. The levels of intoxication varies from subject to subject.
Exercise 11, Subject-Verb Agreement
1. Neither Bill nor Mary is going to the play tonight.
2. Anything is better han going to another movie tonight.
3. Skating is becoming more popular every day.
4. A number of reporters were at the conference yesterday.
5. Everybody who has a fever must go home immediately.
6. Your glasses were on the bureau last night.
7. There was some people at the meeting last night.
8. The committee has already reached a decision.
9. A pair of jeans were in the washing machine this morning.
10. Each student have answered the first three questions.
11. Either John or his wife makes breakfast each morning.
12 After she had perused the material, the secretary decided that everything were in order.
13. The crowd at the basketball game was wild with excitement.
14. A pack of wild dogs has frightened all the ducks away.
15. The Jury is trying to reach a decision.
16. The army has eliminated this section of the training test.
17. The number of students who have withdrawn from class this quarter are appalling.
18. There have been too many interruptions in this class.
19. every elementary school teacher has to take this examination.
20. Neither Jill nor her parents have seen this movie before.
Exercise 12,Pronouns
1. I go to scool with him everyday.
2. I see her at the Union every Friday.
3. she speaks to us every morning.
4. Isn’t she a nice person?
5. He is going to New York on vacation.
6. She and John gave the money to the boy.
7. Your record is scratched and mine is too.
8. I hurt my leg.
9. John bought himself a new coat.
10. We girls are going camping over the weekend.
11. Mr. Jones cut himself shaving.
12. We like our new car very much.
13. The dog bit her on the leg.
14. John himself went to the meeting.
15.You’ll stick yourself with the pins if you are not careful.
16. Mary and me would rather go to the movies.
17. Everyone has to do their own research.
18. Just between you and me. I don’t like this food.
19. Monday is a holiday for us teachers.
20. Her car does not go as fast as ours.
Exercise 13, Verbs as Complements
1. The teacher decided to accept the paper.
2. They appreciate to have this information.
3. His father doesn’t approve of his going to Europe.
4. We found it very difficult to each a decision.
5. Donna is interested in opening a bar.
6. Goerge has no ontention of leaving the city now.
7. We are eager to return to school in the fall.
8. You would be better off buying this car.
9. She refused to accept the gift.
10. Mary regrets to be the one to have to tell him.
11. Goerge pretended being sick yesterday.
12. Carlos hopes to finish his thesis this year.
13. They agreed to leave early.
14. Helen was anxious to tell her family about her promotion.
15. We are not ready to stop this research at this time.
16. Henry shouldn’t risk to drive so fast.
17. He demands to know what is going on.
18. She is looking forward to return o her country.
19. There is no excuse for leaving the room in this condition.
20. Gerald returned to his home after leaving the game.
Exercise 14, Pronouns with Verbs as Complements
1. Richard is expecting us to go to class tomorrow.
2. You shouldn’t rely on him calling you in the morning.
3. They don’t approve of our leaving early.
4. Goerge asked me to call him last night.
5. We understand him having to leave early.
6. John resented Goerge losing the paper.
7. We object to the defense attorney’s calling the extra witness.
8.We are expecting Henry to call us.
9. They are looking forward to our viting them.
10. Susan regrets John being in trouble.
Exercise 15, Need
1. It’s too hot and my hair needs cutting.
2. The flowers need to be watered.
3. James needs to see a doctor soon.
4. Mary will need to make a new dress for the party.
5. His car needs to tune.
6. You will need to be here at eight.
7. The squeaky door needs to be oiled.
8. I need to go shopping this afternoon.
9. They need to study harder for that test.
10. The house needs to be painted soon.
Exercise 16, Embedded Questions
1. Who will be elected president? I’m not sure who will be elected president.
2. Whose book is it? They haven’t discovered whose book is it.
3. How much will it cost to repair the car? The mechanic told me how much will it cost to repair the car.
4. How was the murder committed? The police are still trying to decide How was the murder committed.
5. How tall is John? Do you know how tall is John?.
6. How well does she play the guitar? You can’t imagine how well does she play guitar.
7. When will the next exam take place? Do you know when will the next exam take place?
8. Where did they spend their vacation? Angela told me where did they spend their vacation.
9. Why are they buying a new house? I don’t know why are they buying a new house.
10. How long does the class last? The catalog doesn’t say how long does the class last.
Exercise 17, Tag Questions
1. You’re going to school tomorrow, aren’t you?
2. Gary signed he petition, didn’t he?
3. There’s an exam tomorrow, isn’t it?
4. Beverly will be attending the university in September, doesn’t she?
5. She’s been studying English for two years, doesn’t she?
6. It sure is sunny today, doesn’t it?
7. He should stay in bed, doesn’t he?
8. You can’t play tennis today, can you?
9. There aren’t any peaches left, are there?
10. We’ve seen that movies, haven’t we?
Exercise 18, Affirmative Agreement
1. Rose likes to fly, and her brother is too.
2. They will leave at noon, and I am too.
3. He has an early appointment, and so do I.
4. she has already written her composition, and so have her friends.
5. Their plane is arriving at nine o’clock, and so is mine.
6. I should go grocery shopping this afternoon, and so should my neighbor.
7. We like to swim in the pool, and they like too.
8. Our Spanish teacher loves to travel, and so are we.
9. He has lived in Mexico for five years, and you has too.
10. I must write them a letter, and she must too.
Exercise 19, Negative Agreement
1. The children shouldn’t take that medicine, and neither should she.
2. We don’t plan to attend the concert, and neither do they.
3. I don’t like tennis, and he doesn’t either.
4. She didn’t see anyone she knew, and neither did Tim.
5. The Yankees couldn’t play due to the bad weather, and neither could the angels.
6. Mary can’t type well, and her sister can’t either.
7. I’m not interested in reading that book, and neither is she.
8. They won’t have to work on weekends, and we won’t either.
9. I can’t stand listening to hat music, and she can’t either.
10. Michael doesn’t speak English, and his family doesn’t either.
Exercise 20, Negative Agreement
1. That scientist isn’t too happy with the project, and neither is her supervisors.
2. We can’t study in the library, and they can’t either.
3. I haven’t worked there long, and neither have you.
4. You didn’t pay the rent, and she doesn’t either.
5. They didn’t want anything to drink, and neither are we.
6. John shouldn’t run so fast, and neither should you.
7. The students won’t accept the dean’s decision, and the faculty wont either.
8. Your class hasn’t begun yet, and neither is mine.
9. She couldn’t attend the lecture, and her sister couldn’t either.
10. He didn’t know the answer, and neither do I.
Jumat, 20 November 2009
Tugas bahasa inggris minggu ke 3 inquiry letter
February 22, 2008
PT UNTUNG TERUS
Jl Lurus terus No. 01
Depok, Mampang Pancoran Mas
0987
Dear madame,
Thank you for your recent interest in StaDry products listed in the Roofing Materials directory.
In order to qualify your interest in specific StaDry products and to determine if our product meets your needs, I have enclosed some general information about our products and our company. Although our products are manufactured in Dayton, Ohio, we coordinate sales for the United States from our Cleveland office through regional distributors. The distributor nearest you is TipTop Roofing Supply, located at 400 Main, Boise, Idaho 34782. That phone number is 401-532-8050.
After reviewing the enclosed literature, please write or phone me again at 632-479-4755 if you believe our products might be of further interest to you. I can forward more specific information once I know your specific needs. Thank you for your inquiry.
Sincerely,
Amal kurniawan
Personal manager
085693540459
amal_k97@yahoo.com
PT UNTUNG TERUS
Jl Lurus terus No. 01
Depok, Mampang Pancoran Mas
0987
Dear madame,
Thank you for your recent interest in StaDry products listed in the Roofing Materials directory.
In order to qualify your interest in specific StaDry products and to determine if our product meets your needs, I have enclosed some general information about our products and our company. Although our products are manufactured in Dayton, Ohio, we coordinate sales for the United States from our Cleveland office through regional distributors. The distributor nearest you is TipTop Roofing Supply, located at 400 Main, Boise, Idaho 34782. That phone number is 401-532-8050.
After reviewing the enclosed literature, please write or phone me again at 632-479-4755 if you believe our products might be of further interest to you. I can forward more specific information once I know your specific needs. Thank you for your inquiry.
Sincerely,
Amal kurniawan
Personal manager
085693540459
amal_k97@yahoo.com
Tugas bahasa inggris minggu ke 1 (unit 5)
Unit 5
A1 Letters of invitation
Dear Dr Adelby,
General courtesies I hope you had a comfortable journey back after the conference. Thank you once again for amost stimulating lecture; it was much appreciated. Perhaps you remember
A polite introduction the conversation we had about Brunei. As you know, a colleague, Tony spaventa, and I have been working on possibilities of a six- week geological and ecological survey of the temburong area. I remember you expressed interest in the project.
The object of the letter At last we have received permission and I have been asked to recruit a team. If this can be done in time, we will leave in September. Would you be interested in joining us? I realise this is perhaps short notice, and you may have other commintments, but I do hope you will be able to accept. I can assure you that it will be most interesting and
Giving more details exciting from all points of view. I ought to add that, although the assignment is not particularly well paid, all out- of- pocket expenses will be met. There will also be a generous everseas allowance.
Asking for a response Could you let me know as soon as possible if you are interested in principle. Should you be able to join us, full details and a draft contract will be forwarded in due course.
Fanalising If all goes according to plan, we may well spend six weeks in the forest region. This should enable us to produce a survey, an analysis and to make recommendation. Do let me know when you plan to come to England again. I look forward to hearing from you.
Yours sincerely,
A2 An informal invitation,
‘Did all go well with your retrun journey?’ (Informal)
‘I hope you had a comfortable journey back after the conference.’ (Formal)
‘Remember our talk about Brunei with Karen Adebly?’ (Informal)
‘Perhaps you remember the conversation we had about Brunei ?’ (Formal)
‘I have just heard that we can go a heard.’ (Informal)
‘At last we have received permission….’ (Formal)
‘…you may have got fixed up for the autumn…’ (Informal)
‘…you may have other commitments…’ (Formal)
‘…I do hope you can make it.’ (Informal)
‘….I do hope you will be able to accept.’ (Formal)
‘…there is not much money in it.’ (Informal)
‘…the assignment is not particularly well paid…’ (Formal)
B1 A semi- formal acceptance
Dear Peter,
This is just to confirm Monday’s telephone conversation. I am
delighted to accept your invitation to take part in the Brunai
project. Thank you very much for thinking of me.
I heard today that I have to be onford on Thursday 15th, Wednesday evening, or on the 17th,
Friday morning . Which would be most convenient ?
It would be an ercellent opportunity to get down to some detailed planning. I shall be staying at
the Europa Hotel, Charlton Street.
I hope that Tony Spaventa will be able to join us. I was` most impressed with his article in “The
Scient ific Journal.” His experience would be invaluable in Brunei.
Let me know about the 15th or 17th . I look forward to meeting you again.
Yours sincerely,
Karen Adelby !
B2 A telex accepting an invitation
Tony Spaventa sent the following telex from Barbados
ATTN, MARSH
MANY THANKS YOU LETTER 18TH , GREAT NEWS . DELIGHTED T ACCEPT .HAVE `APPLIED `OR EIGTH WEEKS LEAVE FROM SEPT 1ST . LOOK FWD TO FURTHER DETAILS ASAP. AM VISITING LONDON APRIL 7TH THOUGH 18TH . CAN WE MEET? LETTER FOLLOWING REST REGARDS TONY.
Note the use of the American ‘through’.
This includes both 7th and 18th April.
B3 Informal acceptancetrip.
Dear Peter,
This is just to confirm My telex many thanks for your invitation. It looks as though I will be able to join you in BruneiAfter all.
I have yet to let me the question of dates, as I’m not really due more than 28 days leave, however I am fairly confidenrt.
I shall be in London on 7th, I’ll contact you at office when I get in about 9.30 am, Monday and you can sort out have more details then. Thanks once again.
Yours in great haste.
C1 Declining an invitation and suggesting alternative arrangements
Dear Karen,
Thank you for your letter of January 20th. Iam very sorry that I cannot meet you on either 15th or 17th as you suggested. Have to be in paris that week. It is a long-standing engage which I am affraid I cannot alter.
Would it be possible to meet on Saturday 18th instead?I could collect you from your hotel at 11.30 am. I would be very happy to show you and the Research Until after lunch. We would have to draw up some sor t of schedule for the trip.
If this is not convenient ,please don’t hesitate to contact me on 01-246-89997.
Ilook forward to meetingyou againt.
Yours sincerely.
Peter.
C2 Alternating arrangements
Dear Manager of Bank,
I had an appointment with him next week, wish u on Tuesday at 1600 hour to discuss my overdraft. But I want to change the time to 1400 hour as I have an unexpected Board Meeting.
Dear my Friend,
I had a lunch appointment for 12.45 next Friday but I have to go to Paris for a meeting on Thursday. So I give u alternative date, time and place to meet.
D2 Choosing the correct preposition
The survey is being financed by
The team consists of
He has been authorised by
Peter is a lecturer in
Tony specializes in
Dr Adelby works in
We had a most interesting discussion about
The press shows an interest in
Permission has been granted by
They met with coincidence
We are now looking forward to
A1 Letters of invitation
Dear Dr Adelby,
General courtesies I hope you had a comfortable journey back after the conference. Thank you once again for amost stimulating lecture; it was much appreciated. Perhaps you remember
A polite introduction the conversation we had about Brunei. As you know, a colleague, Tony spaventa, and I have been working on possibilities of a six- week geological and ecological survey of the temburong area. I remember you expressed interest in the project.
The object of the letter At last we have received permission and I have been asked to recruit a team. If this can be done in time, we will leave in September. Would you be interested in joining us? I realise this is perhaps short notice, and you may have other commintments, but I do hope you will be able to accept. I can assure you that it will be most interesting and
Giving more details exciting from all points of view. I ought to add that, although the assignment is not particularly well paid, all out- of- pocket expenses will be met. There will also be a generous everseas allowance.
Asking for a response Could you let me know as soon as possible if you are interested in principle. Should you be able to join us, full details and a draft contract will be forwarded in due course.
Fanalising If all goes according to plan, we may well spend six weeks in the forest region. This should enable us to produce a survey, an analysis and to make recommendation. Do let me know when you plan to come to England again. I look forward to hearing from you.
Yours sincerely,
A2 An informal invitation,
‘Did all go well with your retrun journey?’ (Informal)
‘I hope you had a comfortable journey back after the conference.’ (Formal)
‘Remember our talk about Brunei with Karen Adebly?’ (Informal)
‘Perhaps you remember the conversation we had about Brunei ?’ (Formal)
‘I have just heard that we can go a heard.’ (Informal)
‘At last we have received permission….’ (Formal)
‘…you may have got fixed up for the autumn…’ (Informal)
‘…you may have other commitments…’ (Formal)
‘…I do hope you can make it.’ (Informal)
‘….I do hope you will be able to accept.’ (Formal)
‘…there is not much money in it.’ (Informal)
‘…the assignment is not particularly well paid…’ (Formal)
B1 A semi- formal acceptance
Dear Peter,
This is just to confirm Monday’s telephone conversation. I am
delighted to accept your invitation to take part in the Brunai
project. Thank you very much for thinking of me.
I heard today that I have to be onford on Thursday 15th, Wednesday evening, or on the 17th,
Friday morning . Which would be most convenient ?
It would be an ercellent opportunity to get down to some detailed planning. I shall be staying at
the Europa Hotel, Charlton Street.
I hope that Tony Spaventa will be able to join us. I was` most impressed with his article in “The
Scient ific Journal.” His experience would be invaluable in Brunei.
Let me know about the 15th or 17th . I look forward to meeting you again.
Yours sincerely,
Karen Adelby !
B2 A telex accepting an invitation
Tony Spaventa sent the following telex from Barbados
ATTN, MARSH
MANY THANKS YOU LETTER 18TH , GREAT NEWS . DELIGHTED T ACCEPT .HAVE `APPLIED `OR EIGTH WEEKS LEAVE FROM SEPT 1ST . LOOK FWD TO FURTHER DETAILS ASAP. AM VISITING LONDON APRIL 7TH THOUGH 18TH . CAN WE MEET? LETTER FOLLOWING REST REGARDS TONY.
Note the use of the American ‘through’.
This includes both 7th and 18th April.
B3 Informal acceptancetrip.
Dear Peter,
This is just to confirm My telex many thanks for your invitation. It looks as though I will be able to join you in BruneiAfter all.
I have yet to let me the question of dates, as I’m not really due more than 28 days leave, however I am fairly confidenrt.
I shall be in London on 7th, I’ll contact you at office when I get in about 9.30 am, Monday and you can sort out have more details then. Thanks once again.
Yours in great haste.
C1 Declining an invitation and suggesting alternative arrangements
Dear Karen,
Thank you for your letter of January 20th. Iam very sorry that I cannot meet you on either 15th or 17th as you suggested. Have to be in paris that week. It is a long-standing engage which I am affraid I cannot alter.
Would it be possible to meet on Saturday 18th instead?I could collect you from your hotel at 11.30 am. I would be very happy to show you and the Research Until after lunch. We would have to draw up some sor t of schedule for the trip.
If this is not convenient ,please don’t hesitate to contact me on 01-246-89997.
Ilook forward to meetingyou againt.
Yours sincerely.
Peter.
C2 Alternating arrangements
Dear Manager of Bank,
I had an appointment with him next week, wish u on Tuesday at 1600 hour to discuss my overdraft. But I want to change the time to 1400 hour as I have an unexpected Board Meeting.
Dear my Friend,
I had a lunch appointment for 12.45 next Friday but I have to go to Paris for a meeting on Thursday. So I give u alternative date, time and place to meet.
D2 Choosing the correct preposition
The survey is being financed by
The team consists of
He has been authorised by
Peter is a lecturer in
Tony specializes in
Dr Adelby works in
We had a most interesting discussion about
The press shows an interest in
Permission has been granted by
They met with coincidence
We are now looking forward to
Tugas bahasa inggris minggu ke 1 (unit 4)
Unit 4
A2.
Dear Steven
I was very grad to hear about your
recent appointment. I know how
hard you have worked and you certainly
deserve it. It is a great pity.
I’m going to the states for two
weeks but I’m shortly going on holiday when i
get back, I’ll give u a sting Meanwhile all the very best.
Your very sincerely,
Paula
B1. Credit Control
What is in a difficult situation? Shaky ground and there may be bankruptcies occuring.
What action should the company take? We must tighten up on our credit terms
Collection of what? Collection period from the present 60 days to 40 days – or better.
What could happen? Get cought; I am concerned about the hotel in jersey. They given generous credit.
B2. Collection letters.
Here are some extracts taken from standard letters sent out to different
days from the agreed date of payment.
When you have read all the following extracts carefully, decide which you would sent to
a. a customer who has been valuable to you in the past, but for some
reason has settled his account.
(value)
b. a customer who is a very slow payer, but who has always paid eventually.
(regular)
c. a costumer whom your feel is a bad risk.
(bad risk)
Extract 1.
You have not replied to our letters of January 18th
or February 22nd and we have been instructed by
our account department to insist on immediate
payment of this overdue account.
An amicable settlement is preferable to us, but
no hesitation will be shown should formal
proceedings become necessary.
Your cheque should be sent to this office at the
above address by return.
B3 Extracts From collection letters at different stages
Extract 1
When you have read this excract, answer the questions.
1. You failure to clear this account has forced us
to recommend to our client that they take futher
action now.
2. A cheque sent to my attention within. 48 hours can
halt proceedings.
3. Make your remittance payable to gunn & shawcross
and send to the address above.
i. what are the strong emotive word in this letter?
ii. at what stage would you send this leatter?
After letter 1,2, or 3 in B2?
After letter exctract 1
iii.would youcontinue to do business with this customer in the future?
Perhaps not it would.
Excract 2
Now compare the extract you have just read with this expamle. This is a letter from an accounts department.
We have been advised that no payment has been
Received for invoice 1098/8 for £156.05.
We are sure this must have escaped your
Attention and we must ask you to settle the
Account by return.
i. how strong does this letter feel to you?
ii. at what stage do you think it was sent?
After letter 1,2 or 3 in B2?
iii. what was the relationship between the writer and the recipient?
Was the recipient a regular customer, a valued customer or a bad security risk?
iv what could , a valued customer or a bad security risk?
iv what could you change in the last sentence to:
a. make it softer?
b. make it sharper?
Use formulae fro letters 1,2 or 3 in B2.
Exctract 3
Here is letter from the legal department of a large store.
In view of your persistent default your credit
Fasilities are hereby withdrawn.
We futher notify you that if the overdue sum
Of £277.00 is not received within ten days
Of the date of this letter the local county
Court will issue a summons against you for
The recovery of the above amount plus such
Costs as are involed.
i. at what stage was this letter sent?
After letter 1,2 or 3 in B2?
ii. re- white this letter making it possible to countinue business with this customer.
Use formulae from letter 1,2 or 3 in B2.
C2 Pressing for payment.
Answer:
1. touch
2. settled
3. to date
4. originally
5. specially
6. reason
7. breakdown
8. arrange
9. in full
10. despite
11. understanding
C3 asking for an extension of credit
Any of the following words and phrases are acceptable, but there is a subtle difference between the alternatives given.
1. (c) is the most tactful and converys a greater degree of understanding.
(a) are aware or
(b) understand
(c) fully appreciate
Answer: a & c
2. (a) does not convery much determination. (b) is stronger and more formal. (c) indicates sincerity and willingness, but without a definite commitment.
(a) try
(b) endeavour
(c) make every effort
Answer: b
3. (a) is not definite enough in this context. (b) shows much firmer intention.
(a) suggest
(b) propose
Answer: b
4. (a) is very demanding and blunt (b) and (c) are not as tactful as (d)
(a) want
(b) need
(c) require
(d) would like
Answer: b
5. (a) and (b) are not as formal as (c).
(a) sorted out
(b) settled
(c) resolved
Answer: c
6. (a) does not indicate if the contract was obtained. (b) and (c) show that the contract is finalized.
(a) negotiated
(b) secured
(c) signed
Answer: a
7. (a) shows the most positive attitude.
(a) are confident
(b) hope
(c) expect
Answer: a
8. (a) and (b) are warm and friendly. (c) is more formal.
(a) help
(b) understanding
(c) assistance
Answer: c
ii. use the credit controller’s letter as a guide to write four similar letters in the situations below. You are being pressed for payment. Explain why you are having difficulties, and make an alternativesuggestion.
The reason why you cannot pay:
1. sales not up to forecast- prospects bright (penjualan tidak menguntungkan- prospek terang/cerdas
2. imported machinery delayed (permesinan yang diimport menunda)
3. fire help up production- in curred losses (membantu produksi- di (dalam) kerugian curred)
4. debtors are slows to pay you (penerima pinjaman telat membayar mu)
Suggest:
Post dated cheques (memberi tanggal cek)
Return goods? (pengembalian barang-barang)
Bill of exchange third party guarantee (Jaminan Pihak ketiga Wesel)
Payment by instalments within 6 mounths plus interest (Pembayaran [oleh/dengan] angsuran di dalam 6 bulan [bunga/minat] lebih)
A2.
Dear Steven
I was very grad to hear about your
recent appointment. I know how
hard you have worked and you certainly
deserve it. It is a great pity.
I’m going to the states for two
weeks but I’m shortly going on holiday when i
get back, I’ll give u a sting Meanwhile all the very best.
Your very sincerely,
Paula
B1. Credit Control
What is in a difficult situation? Shaky ground and there may be bankruptcies occuring.
What action should the company take? We must tighten up on our credit terms
Collection of what? Collection period from the present 60 days to 40 days – or better.
What could happen? Get cought; I am concerned about the hotel in jersey. They given generous credit.
B2. Collection letters.
Here are some extracts taken from standard letters sent out to different
days from the agreed date of payment.
When you have read all the following extracts carefully, decide which you would sent to
a. a customer who has been valuable to you in the past, but for some
reason has settled his account.
(value)
b. a customer who is a very slow payer, but who has always paid eventually.
(regular)
c. a costumer whom your feel is a bad risk.
(bad risk)
Extract 1.
You have not replied to our letters of January 18th
or February 22nd and we have been instructed by
our account department to insist on immediate
payment of this overdue account.
An amicable settlement is preferable to us, but
no hesitation will be shown should formal
proceedings become necessary.
Your cheque should be sent to this office at the
above address by return.
B3 Extracts From collection letters at different stages
Extract 1
When you have read this excract, answer the questions.
1. You failure to clear this account has forced us
to recommend to our client that they take futher
action now.
2. A cheque sent to my attention within. 48 hours can
halt proceedings.
3. Make your remittance payable to gunn & shawcross
and send to the address above.
i. what are the strong emotive word in this letter?
ii. at what stage would you send this leatter?
After letter 1,2, or 3 in B2?
After letter exctract 1
iii.would youcontinue to do business with this customer in the future?
Perhaps not it would.
Excract 2
Now compare the extract you have just read with this expamle. This is a letter from an accounts department.
We have been advised that no payment has been
Received for invoice 1098/8 for £156.05.
We are sure this must have escaped your
Attention and we must ask you to settle the
Account by return.
i. how strong does this letter feel to you?
ii. at what stage do you think it was sent?
After letter 1,2 or 3 in B2?
iii. what was the relationship between the writer and the recipient?
Was the recipient a regular customer, a valued customer or a bad security risk?
iv what could , a valued customer or a bad security risk?
iv what could you change in the last sentence to:
a. make it softer?
b. make it sharper?
Use formulae fro letters 1,2 or 3 in B2.
Exctract 3
Here is letter from the legal department of a large store.
In view of your persistent default your credit
Fasilities are hereby withdrawn.
We futher notify you that if the overdue sum
Of £277.00 is not received within ten days
Of the date of this letter the local county
Court will issue a summons against you for
The recovery of the above amount plus such
Costs as are involed.
i. at what stage was this letter sent?
After letter 1,2 or 3 in B2?
ii. re- white this letter making it possible to countinue business with this customer.
Use formulae from letter 1,2 or 3 in B2.
C2 Pressing for payment.
Answer:
1. touch
2. settled
3. to date
4. originally
5. specially
6. reason
7. breakdown
8. arrange
9. in full
10. despite
11. understanding
C3 asking for an extension of credit
Any of the following words and phrases are acceptable, but there is a subtle difference between the alternatives given.
1. (c) is the most tactful and converys a greater degree of understanding.
(a) are aware or
(b) understand
(c) fully appreciate
Answer: a & c
2. (a) does not convery much determination. (b) is stronger and more formal. (c) indicates sincerity and willingness, but without a definite commitment.
(a) try
(b) endeavour
(c) make every effort
Answer: b
3. (a) is not definite enough in this context. (b) shows much firmer intention.
(a) suggest
(b) propose
Answer: b
4. (a) is very demanding and blunt (b) and (c) are not as tactful as (d)
(a) want
(b) need
(c) require
(d) would like
Answer: b
5. (a) and (b) are not as formal as (c).
(a) sorted out
(b) settled
(c) resolved
Answer: c
6. (a) does not indicate if the contract was obtained. (b) and (c) show that the contract is finalized.
(a) negotiated
(b) secured
(c) signed
Answer: a
7. (a) shows the most positive attitude.
(a) are confident
(b) hope
(c) expect
Answer: a
8. (a) and (b) are warm and friendly. (c) is more formal.
(a) help
(b) understanding
(c) assistance
Answer: c
ii. use the credit controller’s letter as a guide to write four similar letters in the situations below. You are being pressed for payment. Explain why you are having difficulties, and make an alternativesuggestion.
The reason why you cannot pay:
1. sales not up to forecast- prospects bright (penjualan tidak menguntungkan- prospek terang/cerdas
2. imported machinery delayed (permesinan yang diimport menunda)
3. fire help up production- in curred losses (membantu produksi- di (dalam) kerugian curred)
4. debtors are slows to pay you (penerima pinjaman telat membayar mu)
Suggest:
Post dated cheques (memberi tanggal cek)
Return goods? (pengembalian barang-barang)
Bill of exchange third party guarantee (Jaminan Pihak ketiga Wesel)
Payment by instalments within 6 mounths plus interest (Pembayaran [oleh/dengan] angsuran di dalam 6 bulan [bunga/minat] lebih)
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